Red Circle Strategies' Managing Director, Mark O'Loughlin, is a published author and regularly contributes to professional publications and book reviews.
Mark is the author of the following publications.
In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.
The Cloud Service Manager course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.
The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The Cloud Service Manager course prepares candidates for the Professional Cloud Service Manager (PCSM) exam provided by the Cloud Credential Council. The Cloud Service Manager course is endorsed, recognized and supported by several key technology vendors and Standards bodies.
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately.
This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio.
Readers will gain practical information and knowledge that will help with: •understanding the full concept of the service catalog •understanding the scope of the service catalog •building an appropriate service catalog for your organization •identifying the true value that the service catalog can deliver to your organization •understanding services and the value that they provide to your organization and customers •managing the service catalog
In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together.
Widely researched by the author, Mark O'Loughlin, and reviewed by some of the world's leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.
Translated by the itSMF Japan.
This unique guide is written by industry thought leaders giving the inside track on new practices that could radically change IT Service Management in the next few years.
IT Service Management Global Best Practices Volume 1 is written by leading experts from many countries (UK, Spain, Ireland, Italy, Taiwan, Australia, USA, Canada, Argentina, Brazil, Belgium, Netherlands, New Zealand, Israel) and contains over 40 chapters within the following disciplines: trends, visions and analysis of ITSM market, governance, demand & portfolio management and implementation, organization modelling, processes standards, frameworks and metrics.
Mark has reviewed the following books on behalf of authors and publishers.
ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practices needed for a service strategy that delivers results and achieves business goals.
The service strategy stage of the ITIL service lifecycle is crucial for defining an IT service strategy that operates effectively within its business context. Valuable on its own, ITIL Service Strategy will give even greater benefits when used as part of the fully integrated approach described by the other core publications within the ITIL lifecycle suite. This publication represents the combined experience and knowledge of practitioners from across the world, offering a framework for quality IT services, together with the processes, functions and capabilities needed to support them.
Plus! The Standard and Case Approach. Author Rob England (The ITSkeptic)
Standard+Case is a synthesis of our conventional "Standard" process-centric approach to responding, with Case management, a discipline well-known in industry sectors such as health, social work, law and policing. This description is written from the perspective of Service Management within the IT industry (so please excuse some ITSM jargon), but it can be applied anywhere.
This practical guide is a great solution to address the key problem how to implement ITIL and ISO/IEC: 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes – small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations.